Terms and Conditions

Users must meet specific eligibility criteria and operational requirements to access and use 1win services.

• Users must be at least 18 years of age at the time of registration and must legally be permitted to participate in online betting and gambling activities under the laws applicable in their state or territory;
• Each user is permitted to hold only one account; duplicate or shared accounts are strictly prohibited;
• All personal information provided during registration and throughout account use must be accurate, complete, and kept up to date at all times;
• Users are solely responsible for the security and confidentiality of their account credentials, including login details and passwords;
• All betting and gaming activity must be conducted in compliance with the platform’s fair play policies; any attempt to manipulate odds, exploit system errors, or gain an unfair advantage is prohibited;
• Users must not access the platform through automated tools, bots, or any software not expressly authorised by the platform;
• Users acknowledge that bonuses and promotional offers are subject to specific terms and must be used in accordance with the applicable bonus conditions published on the platform.

1win reserves the right to immediately restrict, suspend, or terminate access to the platform if a user engages in any prohibited behaviours.

• Creating more than one account, including accounts registered under different names, email addresses, or device identifiers;
• Using automated betting software, bots, scripts, or any third-party tools to place bets or interact with the platform without authorisation;
• Submitting fraudulent, falsified, or unverifiable identity documents during the account verification or Know Your Customer process;
• Engaging in collusive practices, including coordinating bets with other users to manipulate event outcomes or exploit bonus structures;
• Exploiting technical errors, software vulnerabilities, or pricing discrepancies in odds to generate undue financial gain;
• Attempting to launder funds or use the platform for any activity that violates applicable financial regulations or general legal standards;
• Misusing bonuses, promotions, or refer-a-friend schemes in a manner inconsistent with their stated terms, including systematic abuse of bonus allowed conditions.

The 1win website, logo, trademark, visual design, software architecture, and all published content available on the platform are the exclusive intellectual property of 1win, protected under international copyright laws and applicable intellectual property legislation. Unauthorised use, reproduction, or distribution of any protected material is strictly prohibited and may result in legal action.

Accessing 1win services grants the user a personal, non-exclusive, and non-transferable right to interact with the platform’s content solely for lawful, personal use. The user holds no right to copy, reproduce, modify, adapt, or distribute any of 1win’s intellectual property for commercial purposes, nor to use any protected content in a manner that could misrepresent the platform or infringe upon its legal rights.

1win provides dedicated assistance to quickly resolve platform issues through specialised customer care channels.

• Account registration and verification issues: Users experiencing difficulties during registration or the identity verification process may contact the support team via live chat for immediate guidance;
• Billing, deposits, and withdrawal queries: All payment-related concerns, including delayed transactions or failed deposits, are handled through the dedicated billing support email desk;
• Bonus and promotional enquiries: Questions regarding bonus eligibility, allowed use of promotional offers, or bonus terms are addressed through live chat or the general support email;
• Technical troubleshooting: Issues affecting platform performance, bet placement errors, or access problems should be reported through live chat for expedited technical review;
• Responsible gambling and account restrictions: Users seeking assistance with self-exclusion, deposit limits, or responsible gambling services may reach the support team through the designated responsible gambling contact channel;
• General legal and compliance enquiries: Users with questions related to their legal rights, data use, or regulatory compliance may submit enquiries through the official support email for review by the compliance team.